Collibra disruption

Incident

Collibra disruption

Status: closed
Start:
End:
Duration: 5 hours 10 minutes
Affected Components:
AMER APAC EMEA AI Governance & Privacy AI Governance & Privacy AI Governance & Privacy Core Platform Core Platform Core Platform Data Governance Data Governance Data Governance Data Quality & Observability Data Quality & Observability Data Quality & Observability Lineage and Integrations Lineage and Integrations Lineage and Integrations Platform UX Platform UX Platform UX
Investigating

Description: An issue affecting EMEA has been detected.

Symptoms:  Some customers in GCP eu-west2 region may be unable to access their Collibra environment, or may see intermittent errors (such as 503 responses) and slow performance(timeouts). Services running in the region may also be briefly interrupted.

The incident stems from a network issue at our cloud provider, Google Cloud, which has confirmed it is affecting multiple services in GCP eu-west2. Our engineers are working with Google and monitoring recovery.  Please check back on the incident status page for developments.

Thank you for your patience. Our apologies for any inconvenience caused.

Update

A subset of Collibra environments hosted in GCP europe-west2 may still be unreachable or experiencing timeouts and 503 errors.

Additionally, Lineage (new jobs) and Collibra Edge may be impacted across all clouds and regions.


Update

Collibra environments hosted in GCP europe-west2 are in recovery.

Please note that the overall remediation activities are still in progress and moderate impact is still to be expected.


Resolved

All Collibra environments hosted in GCP europe-west2 have been successfully restored, and Lineage and Collibra Edge are fully operational in all regions. Remediation activities are complete, and all services are now operating normally. Recommended action:

  • Please review any scheduled ingestions and lineage jobs that ran between 6:00 AM and 12:20 PM UTC and retry any that failed.

We apologize for any inconvenience this may have caused, and appreciate your patience while we worked to resolve this matter.

A Root Cause Analysis (RCA) document will be published within seven business days and will be available upon request. Please submit a support ticket via support.collibra.com with the following subject line: “RCA Request for Incident MI-20102026”.

Incident #
MI-20102026
Deployment
ALL